SafePal Extension – Wallet Recovery Guide & Support

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Safepal Wallet Extension Setup Guide and Recovery Process Instructions

Install the Safepal Extension directly from the official Chrome Web Store or the official Safepal website. This simple action prevents you from encountering fraudulent copies designed to steal your assets. Once added to your browser, the extension icon will appear in your toolbar, ready for you to click and launch.

Opening the extension presents your first critical choice: creating a new wallet or importing an existing one. For a new wallet, the software generates a unique 12-word Secret Recovery Phrase. Write each word in its exact order on the provided physical backup card. This phrase is your master key; anyone who sees it can control your funds. Confirm the phrase by selecting the words in sequence, which finalizes your wallet creation.

Your new wallet is now active. Before depositing any significant cryptocurrency, take a moment to explore the interface. You can pin the extension for easy access, view your asset list, and find your public receiving addresses for each supported network. These addresses, not your secret phrase, are what you share to receive tokens.

If you need to restore your wallet on a new device, select “Import Wallet” in the extension. Carefully enter your 12-word phrase, ensuring each word is spelled correctly and in the proper order. The system then rebuilds your entire portfolio of addresses and transaction history. For added security, consider using a Safepal Hardware Wallet together with the extension for signing transactions.

Losing your recovery phrase means losing access to your assets permanently. Store your written phrase in multiple secure locations, like a safe or a safety deposit box. Never store this phrase digitally–avoid photos, cloud documents, or text files. The extension is a tool, but your handwritten phrase is the true guardian of your digital wealth.

Safepal Wallet Extension Setup Guide and Recovery Steps

Install the Safepal Extension only from the official Chrome Web Store or the official Safepal website. Avoid third-party links to eliminate security risks.

Open your browser’s extension store and search for “Safepal Wallet”.

Click “Add to Chrome” and confirm the installation.

Once added, click the Safepal icon in your browser’s toolbar to launch it.

Choose “Create Wallet” for a new wallet. The extension will generate a unique 12-word mnemonic phrase. Write this phrase down in the exact order it appears.

Use a physical medium like pen and paper.

Store it in multiple secure locations, not digitally.

Never share this phrase with anyone; it grants full access to your assets.

After confirming you’ve saved the phrase, you’ll verify it by selecting the words in the correct sequence. Set a strong password for daily access to the extension. Your wallet is now active.

To connect your existing Safepal Hardware Wallet, select “Connect Hardware Wallet” during setup and follow the on-screen instructions to pair the devices via QR code.

Recovering Your Wallet

If you need to restore access, open the extension and select “Import Wallet”. You have two primary methods:

Using Mnemonic Phrase: Enter your 12-word backup phrase exactly. Ensure there are no typos or incorrect word order.

Using Private Key: Alternatively, you can paste the specific private key for an individual wallet address.

After entering your recovery data, set a new password for the extension session. You will regain access to all your assets and transaction history linked to that seed phrase.

For hardware wallet users, recovery is handled on the physical device itself. Use your backup phrase directly on the Safepal hardware unit, then reconnect the extension.

Test your backup by performing a recovery on a small, separate wallet before committing significant funds. This practice confirms your backup process works correctly.

Installing and Connecting the Safepal Browser Extension

Visit the official Chrome Web Store or the Safepal website directly to get the extension. Click ‘Add to Chrome’ and confirm the installation in the dialog box that appears. A new Safepal icon will appear in your browser’s toolbar once the process is complete.

Click the new Safepal icon to launch the extension. You will see two clear options: ‘Create Wallet’ for a new setup or ‘Import Wallet’ if you already have one. Choose ‘Import Wallet’ to connect an existing Safepal hardware wallet.

Have your Safepal hardware device ready and unlocked. Select ‘Hardware Wallet’ as your import method. The extension will prompt you to connect your device via USB and choose a connection type; ‘WebUSB’ is often the most reliable option for browsers like Chrome.

Follow the on-screen instructions on both your device screen and the browser. You will need to physically confirm the connection on your hardware wallet’s display. This step ensures that your private keys never leave the secure device.

After a successful connection, you can name this browser extension instance for your reference. You are now set to interact with decentralized applications. Your device will sign all transactions, with details verified on its screen before any approval.

Adding Accounts and Managing Assets in the Extension

Open your SafePal extension and click the ‘+ Add’ button on the main dashboard. You can create a fresh wallet or import an existing one using a seed phrase, private key, or a hardware wallet connection. The interface will guide you through each step with clear prompts.

After adding an account, your primary wallet view shows a consolidated balance. To see specific tokens, scroll down the asset list. If a recently received token isn’t visible, click the ‘Manage Tokens’ or filter icon. Use the search bar to find the token by name or contract address, then toggle it on to add it to your display.

For multiple accounts, use the account selector near the top of the extension. This lets you switch between different wallets instantly. You can label each account for clarity, like “Savings” or “NFT Trades”, by clicking on the account name and editing it.

When sending assets, double-check the network. Sending Ethereum-based USDT on the BNB Smart Chain network will result in permanent loss. Always confirm the receiving address and network match the sender’s requirements. The extension shows estimated gas fees before you finalize any transaction.

Regularly review your connected sites under the settings menu. Revoke access for any applications you no longer use to maintain security. This management keeps your asset overview clean and your interactions secure.

Restoring Your Wallet Using Secret Recovery Phrase

Open the SafePal extension and click “I have a wallet.” Select “Software Wallet” and then choose “Import Wallet.”

Carefully enter your 12 or 24-word Secret Recovery Phrase in the exact order. Double-check each word for spelling errors and ensure the sequence is correct. A single mistake will prevent access.

After entering the phrase, set a strong new password for your extension. This password encrypts your wallet data locally on this browser and device; it is not stored on any server.

You will then be prompted to name your restored wallet. Choose a distinct name to help you identify it if you manage multiple wallets within the extension.

Once confirmed, your wallet dashboard will load, displaying your balances and transaction history. Your restoration is complete, but you should verify your receiving address matches the one from your original wallet.

For security, clear your browser’s clipboard and history after pasting your recovery phrase. Consider testing the restoration process with a small amount of crypto before transferring major assets.

FAQ:

I installed the Safepal extension, but the icon is gray and won’t open. What should I do?

This is a common first-step issue. Usually, it means the extension is installed but not yet initialized. First, try clicking the gray icon anyway; sometimes the setup window appears. If not, close and restart your browser completely. If the icon remains gray, reinstall the extension: go to your browser’s extensions manager, remove Safepal, then get a fresh copy from the official Chrome Web Store or Safepal website. Always verify you’re downloading from the official source to avoid scams.

What’s the difference between creating a new wallet and importing one during setup?

Choosing “Create Wallet” generates a brand new set of secret recovery phrases (12, 18, or 24 words). This is for first-time users. “Import Wallet” is for users who already have a wallet, either from Safepal hardware or another software wallet. You use your existing recovery phrase to regain access to your funds and transaction history on the extension. Never create a new wallet if you’re trying to access an old one, as the new wallet will start with a zero balance.

I wrote down my recovery phrase, but now I can’t find it. Can I recover my wallet another way?

No. The recovery phrase is the only universal key to your wallet. The extension does not store it, and Safepal’s team cannot retrieve it. If you lose the phrase and your wallet file (like if you clear browser data), your funds are permanently inaccessible. If you still have access to the extension on a browser, immediately use the “Export Private Key” or “Show Recovery Phrase” function within the wallet’s security settings to back it up again. Do this in a completely private, offline setting.

After recovering my wallet with the phrase, my balance shows zero. Are my coins gone?

Probably not. First, check the network. You might be looking at the wrong blockchain (e.g., Ethereum instead of BNB Smart Chain). Use the network selector to switch. Second, ensure you imported the correct wallet. If you had multiple phrases, you may have imported an empty one. Third, add the specific token contract address manually using the “Add Token” feature. If the transaction history is also missing, the most likely cause is an incorrect recovery phrase. Double-check each word and its order.

My computer crashed while I was setting up the extension. Is my wallet safe, and can I finish the process?

It depends on how far you got. If you had already written down your recovery phrase, you are safe. Simply reinstall the extension and select “Import Wallet” to enter your saved phrase. If the crash happened before you recorded the phrase, the wallet is likely lost. You must start over with “Create Wallet” to get a new phrase. This highlights why writing the phrase on paper at the exact moment it is shown is critical—browser processes can be interrupted unexpectedly.

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