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Recover Your Safepal Wallet with the Browser Extension Step-by-Step Guide

If you need to access your funds but your SafePal hardware wallet is unavailable, you can directly restore your wallet using the SafePal browser extension. This process relies on your secret recovery phrase, the 12 or 24-word mnemonic you recorded during the initial setup. Ensure you are on the official SafePal website to download the extension and are in a private, secure environment before proceeding.

Install the SafePal extension and launch it, then select the “I already have a wallet” option. You will be presented with a choice: “Hardware Wallet” or “Software Wallet.” For recovery purposes, choose “Software Wallet.” This path allows you to import your existing phrase to generate the same set of public and private keys, effectively recreating your wallet’s structure within the extension.

Carefully enter your recovery phrase in the exact order, paying close attention to spelling and spacing. The tool will then prompt you to set a new, strong password for the extension itself; this encrypts your software wallet locally on your device. After confirming, your complete wallet interface, including transaction history and asset balances, will load. You can now manage and send assets directly from the extension.

Treat this recovered software wallet with the same high level of security as your original setup. The extension version is a hot wallet, connected to the internet. For substantial holdings, plan to transfer assets back to a hardware wallet for optimal security once you have access to one again. Always keep your recovery phrase offline and never share it with any website or person.

Prerequisites for Starting the Recovery Process

Install the official SafePal browser extension from safepal.com/download or the Chrome Web Store. Using any other source risks your recovery phrase and assets.

Locate your 12, 18, or 24-word mnemonic seed phrase and have it physically in front of you. This phrase is the absolute key to your wallet; you cannot proceed without it.

Ensure you are working on a clean, malware-free computer in a private space. Disable screen recording software and ensure no cameras are pointed at your screen or written phrase.

Prepare the wallet password you originally set, if you used one. This password is specific to the software wallet and is required to complete the restoration and access your funds.

Have a stable internet connection. The process requires communicating with the blockchain to synchronize your wallet’s latest state and transaction history.

Double-check that you are not currently logged into any other cryptocurrency wallet or exchange on this browser to prevent potential conflicts during the import process.

Accessing the Recovery Interface in the SafePal Extension

Open your Chrome or Brave browser and click the SafePal extension icon in your toolbar.

Select the “Create Wallet” button on the extension’s welcome screen, even though your goal is recovery.

On the next screen, you will see two options. Choose “I Already Have a Wallet” to proceed to the recovery phase.

The system then presents you with several import methods. You must click on “Mnemonic Phrase” or “Seed Phrase” to access the correct text field.

Carefully type your 12 or 24-word secret phrase into the box, ensuring each word is spelled correctly and separated by a single space.

After entering your phrase, set a strong new password for the extension wallet; this encrypts your local data.

Confirm the password and click “Import” to initiate the recovery. Your wallet interface will load with all your assets and transaction history restored.

Entering Your Secret Recovery Phrase Accurately

Write your phrase on paper before typing it into any digital field. This prevents misreading between tabs and reduces errors.

Follow the exact order shown during your wallet’s initial setup. The extension will request words one by one, often in a non-sequential pattern like word #7, then word #13. Pay close attention to these position numbers.

Check each word for these common mistakes:

Letter transpositions, like “from” instead of “form.”

Similar-sounding words, such as “write” and “right.”

Plurals or verb tenses that differ from the standard BIP39 word list.

Double-check the entire phrase before you submit. A single incorrect word will restore a different, empty wallet. If the process fails, carefully re-enter using your paper copy. Never save your phrase as a file, take a screenshot, or paste it into a notepad document.

After successful recovery, test access by viewing your balance before making transactions. This confirms the phrase was entered correctly and your wallet is fully restored.

Creating a New Password for the Restored Wallet

Generate a password used only for this wallet. Reusing passwords from emails or other accounts increases your risk.

Construct a strong passphrase of at least 12 characters. Combine random words, numbers, and symbols. For example, Gravity@Telescope7$Battery is stronger than a simple word with substitutions.

Your password encrypts the wallet data stored on your device. The Safepal extension does not store this password or have a recovery option for it. If lost, you must restore the wallet again using your secret recovery phrase.

Do This
Avoid This

Use a unique, long passphrase.
Using personal info like birthdays.

Store a physical copy of the password securely.
Saving it in an unencrypted file on your computer.

Confirm the password carefully before proceeding.
Rushing the setup and making a typing error.

After entering the new password twice, the extension will finalize the restoration. You will then gain access to your wallet’s dashboard and funds.

Consider this password the final, physical key to your restored wallet. Keep it as safe as your secret recovery phrase.

Verifying Your Recovered Address and Asset Balance

Immediately check that the first and last few characters of the displayed wallet address match your original, known address. A single different character means the recovery failed.

Open the transaction history for your primary asset, like Bitcoin or Ethereum. Seeing your past, familiar transactions confirms this is your correct wallet, not just a new empty one.

Use the built-in portfolio view to review all token balances. Do not rely only on the home screen summary; scroll to verify each asset list matches your expectations.

For full certainty, visit a blockchain explorer like Etherscan or BscScan. Paste your recovered public address into the search bar to see an independent record of your balance and activity, separate from the extension’s display.

Try sending a tiny, test amount of a low-value asset to another address you control. Successfully signing and broadcasting this transaction provides final proof that your recovery is fully functional.

Reconnecting Your Restored Wallet to Decentralized Applications

Open your browser and visit the decentralized application you want to use. Look for a “Connect Wallet” button, usually found in the top corner of the site.

Click the button to see a list of available wallets. Select “SafePal” from the menu. This action triggers your SafePal browser extension to open a connection request.

Check the details in the pop-up window from your SafePal extension. Confirm the network and permissions the dApp is asking for. This step ensures you control what the application can access.

Authorize the connection by clicking “Confirm” or “Connect” in the extension. You should now see your wallet address displayed on the dApp’s interface.

If your assets or NFTs are not showing, the dApp might be on a different network. Follow these steps to check:

Locate the network switcher in the dApp (often near your address).

Click it and select the correct blockchain (like BNB Smart Chain, Ethereum, or Polygon).

Your extension will ask you to approve the network switch; confirm it.

For transactions, the process remains the same. When you initiate a swap or transfer, the SafePal extension will generate a pop-up. Review all transaction parameters–like gas fees and recipient address–before signing.

Some applications may not list SafePal directly. In that case, try these connection methods:

Choose “WalletConnect” from the dApp’s list.

Scan the QR code with your SafePal mobile app, or approve the session request if using the extension.

Select “MetaMask” or “Injected” provider. Since your SafePal extension injects its provider, this often works seamlessly.

Keep your extension updated. New versions include support for more networks and fix connection issues with newer dApps. Visit the official Chrome Web Store or SafePal website for updates.

Securing Your Wallet Following a Successful Recovery

Immediately generate and securely store a new recovery phrase. Your old one is now considered compromised and should never be used again for any wallet.

Within the extension’s settings, activate the transaction signing requirement and set a strong, unique password. This adds a mandatory confirmation step for every outgoing transaction.

Connect your hardware wallet if you have one. Using the extension as a bridge for a SafePal S1 or other hardware device keeps your private keys permanently offline, providing the strongest security layer for your assets.

Review all connected sites in the extension’s permissions menu. Revoke access for any applications you no longer use or recognize to minimize potential attack points.

Bookmark the official safepal wallet extension extension page in your browser. Always use this bookmark to access the extension, preventing phishing sites from tricking you into entering your password on a fake page.

Consider enabling any available notification alerts for transactions and logins. Immediate awareness of activity on your wallet allows you to react quickly if something seems wrong.

Treat your new recovery phrase with extreme care. Write it only on physical paper or a dedicated metal backup tool, and store it separately from any digital devices. Never store a photo or digital copy of it.

Q&A:

I lost my phone with the Safepal mobile app. Can I use the browser extension to get back into my wallet?

Yes, you can. The browser extension functions as a separate wallet interface. To recover your wallet, install the Safepal extension and select the “Import Wallet” option during setup. You will need your original secret recovery phrase (the 12 or 24-word mnemonic phrase) that you wrote down when you first created your wallet on your phone. Entering this phrase into the extension will restore full access to your funds and transaction history.

Is it safe to enter my recovery phrase into the browser extension?

Safety depends entirely on your environment. The extension itself is designed for this purpose. Ensure you download the official extension only from verified sources like the Chrome Web Store. Before typing your phrase, check that you are on a secure, private computer free from malware or keyloggers. Never enter your recovery phrase on a public or shared device. The extension should process your phrase locally, without sending it online.

After recovering via the extension, is my old mobile wallet still active?

Recovering your wallet does not create a new one; it restores access to the existing blockchain account. Think of your recovery phrase as a master key. Using it in the extension is like making a copy of that key. Both the recovered extension wallet and your mobile wallet (if you get a new phone and recover there too) will control the same funds and show the same balance. Actions taken in one will be reflected in the other.

Once my wallet is restored in the browser, can I manage all my coins and NFTs there?

The extension supports assets on the networks it is designed for, such as Ethereum, BNB Chain, and Polygon. You can view balances, send and receive tokens, and interact with decentralized applications for those networks. However, if your original wallet held assets on a less common blockchain that the extension does not yet support, you may not see them here. You would need to use a different tool or wait for the extension to add support for that specific network.

I lost my phone with the Safepal app. Can I get my crypto back using only the browser extension?

Yes, you can recover your wallet and access your crypto using the Safepal browser extension alone, but you must have your secret recovery phrase (the 12 or 24-word mnemonic phrase). The extension is a standalone wallet. Install the Safepal extension, click “Import Wallet,” and carefully enter your recovery phrase. This process generates the same set of private keys, restoring full access to your funds. Without the recovery phrase, the wallet cannot be recovered through the extension or any other method.

During recovery in the browser extension, it’s asking for a “wallet name” and “password.” What are these for?

The wallet name is just a local label for your own organization within the extension; it doesn’t affect your blockchain assets. The password you set during this step creates encryption for the wallet data stored locally in your browser. It locks the extension, requiring this password to send transactions or view private keys. This password is separate from your recovery phrase. If you forget it, you can use your recovery phrase to re-import the wallet and set a new one, but you will lose any custom contact lists or transaction notes saved under the old local profile.

After recovering my wallet in the extension, my token balance shows zero. Are my coins gone?

Your coins are likely safe. A zero balance often means the extension is displaying the wrong network or hasn’t detected the tokens. First, check the network in the top corner of the extension’s interface—ensure it’s set to the correct blockchain (like BNB Smart Chain, Ethereum, etc.) where your assets exist. If the network is correct but a specific token isn’t showing, you may need to manually “Add Token” using the token’s contract address. Find this address from a block explorer. Your recovery phrase restored your address; use a block explorer to check that address directly and confirm the funds are on-chain.